Terms & Conditions

Last updated: 18/11/2024

IMPORTANT

BY USING MEDIMOB SCREENINGS YOU AGREE TO BE BOUND BY THESE TERMS.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MUST NOT USE MEDIMOB SCREENINGS.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY, AS THEY CONTAIN LEGAL OBLIGATIONS AND IMPORTANT TERMS WHICH WE WILL RELY UPON.

AGREED TERMS

Welcome to Medimob Screenings. Medimob Screenings is a trading name of Medimob Ltd. These Terms and Conditions (the “Terms”) constitute a legal agreement between you and Medimob Ltd of 167-169 Great Portland Street, 5th Floor, London, W1W 5PF (“Medimob”, "Medimob Screenings", “we”, “us”, or “our”) governing the use of our Platform and our Services. We licence use of our Platform to you on the basis of these Terms. We do not sell our Platform to you, and we remain the owner of our Platform at all times.

1. DEFINITIONS AND INTERPRETATION

Unless otherwise defined in these Terms (the “Agreement”), the following words and expressions have the following meanings:

“Application” or "Platform" Refers to the online infrastructure, services, and features provided by Medimob, accessible through its website or any associated application
“We,” “Us,” or “Our” refers to Medimob and its related entities, affiliates, and employees.
“You” or “Your” refers to the individual or entity accessing or using the services.
“Practitioner” or “Healthcare Practitioners” or “Healthcare Provider” Refers to a qualified healthcare professional registered on the Medimob platform who is authorised to provide medical, therapeutic, or wellness services to patients.
“Patient” Refers to an individual who uses the Medimob platform to find and receive healthcare services from a Practitioner.
“Client” Refers to any individual or business entity that enters into an agreement with Medimob to access and use its services. Clients include practitioners, healthcare organisations, or any third party that subscribes to or purchases services through Medimob. Clients may be subject to fees associated with service access and are responsible for ensuring that any users associated with their account adhere to Medimob’s terms of use and data protection policies.
“User” Refers broadly to any person using the Medimob platform. This term includes Practitioners, administrative personnel, patients, any user with or without an account.
“Admin” Refers to an individual authorized by a Client to manage administrative aspects of the Client’s account on the Platform, including but not limited to managing Users, accessing records, overseeing billing, and coordinating services within the Medimob system.
“Affiliate” means an entity that directly or indirectly controls, is controlled by, or is under common control with another entity.
“Account” Refers to the unique profile created by or on behalf of a Client, Practitioner, or User to access the Platform and Services. An Account includes the individual or entity’s registration details, login credentials, usage history, and preferences. Each Account is subject to the terms and conditions set by Medimob and grants the Account holder certain permissions and access rights as specified by their role or subscription level.
“Fees” Refers to any charges, subscriptions, or payments required for the use of Medimob’s Platform or services. Fees may apply to Practitioners, Clients, or Users as agreed in the terms of their use of Medimob’s services, and are specified in the relevant service agreements.
“Commencement Date” Refers to the date on which a Client, Practitioner, or User first accesses or activates their account on the Medimob Platform, thereby initiating the Term of their agreement. The Commencement Date marks the start of any subscription, usage rights, or services provided under the Contract.
“Renewal Periods” Refers to the additional period(s) following the Initial Term during which the Contract or subscription to Medimob’s services is automatically renewed unless either party provides notice of termination in accordance with the Terms and Conditions. Each Renewal Period typically lasts for a specified duration, such as monthly or annually, and continues until terminated by either party as outlined in the agreement.
“Contract” or “Agreement” or “Terms” Refers to the legally binding agreement between Medimob and a Client, Practitioner, or User, outlining the rights, responsibilities, and obligations for accessing and using the Platform. The Contract incorporates the Terms and Conditions and any other applicable policies or agreements specific to the services provided by Medimob.
“Service” or “Services” or "Product" or "Products": Refers to the array of features, functionalities, products, and offerings provided through the Medimob Platform, including but not limited to blood tests, blood test reporting, secure communication, data storage, appointment scheduling, and any other services Medimob offers to Clients, Practitioners, and Users. Services also encompass any support or additional functionalities made available by Medimob to enhance the user experience.
“Subscription” Refers to a paid or unpaid arrangement by which a Client, Practitioner, or User gains access to specified Services on the Medimob Platform. Subscriptions may vary based on Service levels, duration, or user access rights and are subject to the Fees and Terms set forth in the Agreement.
“Intellectual Property Rights” Encompasses all rights associated with Medimob's technology, branding, content, and proprietary information, including but not limited to patents, trademarks, copyright, trade secrets, and database rights. Intellectual Property Rights protect Medimob’s assets, ensuring that all content, designs, and software associated with the Platform are solely owned by or licensed to Medimob and cannot be used, duplicated, or shared without permission.
“Model Contract Clauses” Refers to standard contractual clauses as adopted by the European Commission or the United Kingdom that ensure adequate data protection measures are in place when Personal Data is transferred internationally. Model Contract Clauses are applied where applicable to meet GDPR or other data protection requirements.
“Parties” Refers collectively to the individuals or entities that are bound by the Medimob Terms and Conditions. This includes Medimob and each Client, Practitioner, or User utilising the Platform, and “Party” refers to any one of them individually.
“Medimob Screenings” Refers to Medimob Ltd., the company operating the Platform, registered under UK law with a primary place of business as disclosed on the Website. Medimob is responsible for providing Services to Clients, Practitioners, and Users under the terms set forth in this Agreement.
“Website” Refers to Medimob Screenings’ official website and web-based Platform, accessible via www.screenings.me dimob.co.uk, where Clients, Practitioners, and Users can access Services, account settings, resources, and support documentation.
“Software” Refers to any proprietary or licensed software applications, code, algorithms, or digital tools used or made available by Medimob to deliver and operate the Platform and its Services. Software includes all technology components, updates, integrations, and features that support the Platform’s functionality, including any downloadable applications or embedded software accessible to Clients, Practitioners, and Users as part of the Services.
“GDPR” Refers to the General Data Protection Regulation, including the EU GDPR (Regulation (EU) 2016/679) and UK GDPR (as adopted under the Data Protection Act 2018 in the United Kingdom). GDPR outlines the requirements and standards for the lawful collection, storage, and processing of Personal Data, including protections for individual privacy rights. Medimob complies with GDPR to protect the Personal Data of Clients, Practitioners, and Users.
Words in singular form include the plural, and words in plural form include the singular, unless explicitly stated otherwise.
The terms "including," "such as," or any similar expression shall be construed as illustrative and not limit the generality of related words.
Any headings used are for convenience only and shall not affect the interpretation of these terms.
The governing language of these terms and conditions is English. Any translations are provided solely for convenience and, in case of any discrepancy, the English version shall prevail;
A person includes firms, companies, government entities, trusts and partnerships;
A time of day is a reference to London (UK) time;
A working day is any day which is not a Saturday, a Sunday, a bank holiday or a public holiday in London (UK);

2. TERMS OF USE

2.1. The provisions set out in these Terms govern your access to and your use of our Platform and shall constitute a legally binding agreement between you and us. We may change such terms from time to time and shall notify you accordingly if we do. If you do not agree to such terms, you must not use our Platform.

2.2. Subject to you agreeing to abide by these Terms, we hereby grant to you a revocable, non-exclusive and non-transferable licence to use our Platform on these Terms.

2.3. By registering for an Account, which involves providing us with certain mandatory and voluntary information as required for a successful registration and using our Platform, you agree and acknowledge that:

2.3.1. you have read the terms set out in these Terms and agree to be bound by and comply with them;

2.3.2. you are at least 18 years old or have been legally emancipated; and

2.3.3. you shall ensure that all Users of your Account abide by these Terms.

2.4. You are responsible for maintaining the confidentiality of your Account and you are responsible for all activities that occur under your Account. You agree that all actions carried out by any person through your Account shall be deemed to be an act carried out by you, and you shall ensure that all persons who have access to and use your Account are authorised to do so. We are not responsible for any loss, damage or liabilities arising as a result of or in connection with the wrongful, fraudulent or illegal use of your Account.

2.5. We reserve the right to, without any notice, explanation or liability and in our sole discretion, refuse to allow you or suspend your access to our Platform or your Account at any time, or remove or edit content on our Platform or on any of our affiliated websites.

2.6. We reserve the right to change, modify, suspend or discontinue any portion of the Services, our Platform or any other products, services, affiliated websites and/or other software provided by us in connection with any of the foregoing at any time. You agree that access to or operation of any of the foregoing may from time to time be interrupted or encounter technical difficulties.

2.7. Save to the extent permitted by us in writing, you are not permitted to use, or submit any content to, our Platform or any of our affiliated websites to advertise, promote or market any products or services of any third party or yourself.

2.8. The following additional terms also apply to your use of our Platform and form part of these Terms:

2.8.1. Our Privacy Policy

2.8.2. Our Cookie Policy

2.8.3. Our Zero Tolerance Policy

2.8.4. Our Cancellation & Refund Policy

2.9. When creating an account or activating a kit you must provide us with certain personal information – including your full name, address, gender and date of birth. These are mandatory and necessary to process your sample.

3 SUBSCRIPTIONS

3.1. Using the Services, may require payment of subscription fees and/or other ad-hoc or ancillary fees before you can access or use them (“Fees”). These Fees will be notified to you through our Platform.

3.2. If you purchase a recurring subscription from us, the subscription period for your Account shall be renewed automatically at the expiry of each subscription period, until terminated successfully through our Platform. By purchasing the recurring subscription, you authorise us or our related corporations to automatically charge the Fees:

3.2.1. upon the commencement of your first subscription period, upon expiration of any applicable trial period or at a date otherwise indicated by us; and

3.2.2. on the renewal date of the subscription period thereafter, without any further action by you.

3.3. Any Fees due in relation to your Account must be paid by their due date for payment, as notified to you through our Platform or otherwise. Failure to make timely payment of the Fees may result in the suspension or termination of your access to your Account and/or our Platform or any of the Services.

3.4. Our Fees may be amended from time to time at our discretion. We will provide you reasonably advance written notice of any amendment of recurring Fees. Your continued use of a recurring subscription will constitute acceptance of the amended Fees.

3.5. You shall be responsible for any applicable taxes (including any goods and services tax) under these Terms.

3.6. All payments shall be made by using the payment methods specified by us from time to time. You acknowledge and agree that you are subject to the applicable user agreement of any third party payment methods. We shall not be liable for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.

3.7. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.

3.8. Unless otherwise notified in writing by us, termination of your Account for any reason whatsoever shall not entitle you to any refund of the Fees. If you cancel your subscription to our Platform, you may continue to access your Account until the expiry of the subscription period in which the cancellation occurred.

3.9. We may at our sole and absolute discretion, offer a refund of Fees for a particular subscription period where no actions have been taken in respect of your Account during that subscription period and you have notified us in writing of your intention to terminate your subscription within three (3) days of the due date for payment for that subscription period.

4. UPLOADING CONTENT TO OUR PLATFORM

4.1. You irrevocably and unconditionally represent and warrant that any of your content uploaded to our Platform complies with our Privacy Policy, Acceptable Use Policy, the UK`s DPA or GDPR and any other applicable laws.

4.2. You are fully responsible for your content uploaded to our Platform. We will not be responsible, or liable to any third party, for:

4.3. the content or accuracy of any content or data uploaded by you, by us on your behalf, or any other user of our Platform; or

4.4. the loss of any content or data provided to us by you. You should keep a record of all such content and data (including for the avoidance of doubt any insurance policies).

4.5. We will only use the content uploaded by you for the purposes of carrying out the Services, carrying out our obligations in this Agreement and any other purpose expressly set out in this Agreement or otherwise agreed between us. We will not otherwise disclose or distribute the content uploaded by you, save for when required by law, a court of competent jurisdiction or any governmental or regulatory authority.

4.6. We may use the content uploaded by you for the purpose of data analytics or to implement artificial intelligence or machine learning. Any such content shall be anonymized and used only for the purposes of improving the Services and our response to users of the Platform.

4.7. We have the right to disclose your identity to any third party claiming that any content posted or uploaded by you to our Platform constitutes a violation of their rights under applicable law.

4.8. We have the right to delete any content uploaded to our Platform if, in our opinion, it does not comply with the content standards set out in our Acceptable Use Policy.

5. ACCEPTABLE USE POLICY

5.1. You may use our Platform only for lawful purposes. You may not use our Platform:

5.1.1. in any way that breaches any applicable local or international laws or regulations;

5.1.2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

5.1.3. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out in our prevailing terms and conditions as amended from time to time; and

5.1.4. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

5.2. You also agree:

5.2.1. not to reproduce, duplicate, copy or re-sell any part of our Platform in contravention of the provisions of our Terms; and

5.2.2. not to access without authority, interfere with, damage or disrupt:

5.2.3. any part of our Platform;

5.2.4. any equipment or network on which our Platform is stored;

5.2.5. any software used in the provision of our Platform; or

5.2.6. any equipment or network or software owned or used by any third party.

5.3. Except as expressly set out in this Agreement or as permitted by any applicable law, you undertake:

5.3.1. save for internal distribution amongst your employees and persons authorised by you for your internal business purposes, and any other purposes contemplated under these Terms or the Platform, not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, sell, exploit or use the whole or any part of any Service, our Platform or any of the contents therein for any commercial or other purposes;

5.3.2. not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the source code of our Platform nor attempt to do any such thing, or to reproduce, display or otherwise provide access to the Services, our Platform or any of the contents therein, including but not limited to framing, mirroring, linking, spidering, scraping or any other technological means;

5.3.3. not to provide or otherwise make available our Platform in whole or in part (including but not limited to program listings, object and source program listings, object code and source code), in any form to any person without prior written consent from us;

5.3.4. to include our copyright notice on all entire and partial copies you make of our Platform on any medium;

5.3.5. to comply with all applicable technology control or export laws and regulations; and

5.3.6. not to disrupt, disable, or otherwise impair the proper working of the Services, our Platform or our servers, such as through hacking, cyber-attacks (including but not limited to denial-of-service attacks), tampering or reprogramming.

6. INTELLECTUAL PROPERTY RIGHTS

6.1. You acknowledge that all intellectual property rights in our Platform anywhere in the world belong to us, that rights in our Platform are licensed (not sold) to you, and that you have no rights in, or to, our Platform other than the right to use them in accordance with these Terms.

6.2. Any intellectual property rights in content uploaded by you to our Platform shall continue to belong to you or their respective owners. You agree that you grant us a royalty-free and non-exclusive licence to use, reproduce, publish and display such intellectual property rights for the purposes of performing the Services, promotional purposes, internal administrative purposes and any other purposes set out in these Terms, including for the purpose of improving the Services and our responses to users of the Platform.

6.3. You acknowledge that you have no right to have access to our Platform in source code form.

6.4. Save for internal distribution amongst your employees and persons authorised by you for your internal business purposes and any other purposes contemplated under these Terms or the Platform, you must not modify the paper or digital copies of any materials you have printed off or downloaded from our Platform in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.5. You must not use any part of the content on our Platform for commercial purposes not specified on our Platform without obtaining a licence to do so from us or our licensors.

6.6. If you print off, copy or download any content on our Platform in breach of this Agreement, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. WARRANTIES

7.1. While we make all efforts to maintain the accuracy of the information on our Platform, we provide the Services, Platform and all related content on an “as is” and “as available” basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of any of the foregoing, unless otherwise specified in writing.

7.2. To the full extent permissible by law, we disclaim all warranties, express or implied, relating to our Platform or any Services, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Services, our Platform, the related content, or electronic communications sent by us are free of viruses or other harmful components.

7.3. You acknowledge and agree that Medimob is in no way acting as a medical provider with respect to any patient or any of your related parties and providers and is not providing medical advice or healthcare services. The information, products, workflow, processes and other items referenced by Medimob or its software are not intended as a recommendation or endorsement of any course of treatment, procedure, information, product or medication. Medimob disclaims all warranties, express or implied – and shall have no liability or responsibility – in connection with any healthcare services, medical advice, prescriptions or medication recommendations delivered through the service, and you acknowledge that the ultimate responsibility for diagnosing and treating any patient rests with the healthcare provider partners treating such patient.

7.4. You agree that your use of the services is at your sole risk. You will not hold Medimob or its third-party service providers, licensors or suppliers, as applicable, responsible for any loss or damage that results from your access to or use of the services, including without limitation any loss or damage to any of your computers or data. The services may contain bugs, errors, problems or other limitations. You hereby acknowledge that a catastrophic server failure or other event could result in the loss of all of the data related to your account. To safeguard your data, Medimob uses automated backup tools to provide best practice data durability, redundancy, and security

7.5. Certain functionality of the services allows you to generate documents including information in the software that require a signature. The services do not collect or store signatures, and you are responsible for collecting and storing your and your patients' legally binding signatures for the applicable documents.

8. TECHNICAL REQUIREMENTS AND RESPONSIBILITIES

8.1. Users are responsible for ensuring that the technical requirements for access to and use of the respective services are met.

8.2. This applies in particular to the hardware and operating system software used, the connection to the Internet, the firewall settings (if any) and the current browser software.

8.3. The User shall carry out necessary and reasonable adjustment measures himself/herself and shall bear the costs for the Internet connection in order to be able to access the services.

8.4. Medimob does not guarantee that the services offered can actually be used with the User's device.

9. THIRD-PARTY CONSENT AND SERVICES WITHIN THE SERVICES

9.1. Certain features, aspects, products and services offered through the services are provided, in whole or in part, by third parties ("third-party services" as provided by "third-party service providers"). Use of third-party services may be subject to additional terms and conditions. If you do not understand or do not agree to be bound by those additional terms and conditions, you may not use the related third-party services.

9.2. In the event of any inconsistency between the terms and conditions relating to third-party services and the terms and conditions of these terms, those additional terms and conditions will control with respect to such third-party services. Third-party service providers may collect and use certain information about you, as specified in the third-party service providers' privacy policies. Prior to providing information to any third-party service provider, you should review their privacy policy. If you do not understand or do not agree to the terms of a third-party service provider's privacy policy or terms of use, you should not use the related third-party services. Medimob will not, under any circumstances, be responsible or liable for any of your information collected or used by third-party service providers.

9.3. Medimob disclaims all liability for any third-party services provided or otherwise accessible through our Platform. Medimob does not endorse, verify, or guarantee any content or services provided by third parties on or through the Platform.

9.4. Medimob is not responsible for the accuracy of information provided within third-party services.

10. LIMITATION OF LIABILITY

10.1. We are not liable for the completeness, accuracy or correctness of any information uploaded on our Platform and any related content. You expressly agree that your use of the Services and our Platform, including reliance on any Third-Party Advice, is at your sole risk.

10.2. You agree not to use the Services, our Platform and the related content for any resale purposes, and we have no liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms (including but not limited to the use of, or inability to use, the Services, our Platform or any other website or software) for:

10.2.1. loss of profits, sales, business, or revenue;

10.2.2. business interruption;

10.2.3. loss of anticipated savings;

10.2.4. loss or corruption of data or information;

10.2.5. loss of business opportunity, goodwill or reputation; or

10.2.6. any other indirect or consequential loss or damage.

10.3. Nothing in these Terms shall limit or exclude our liability for:

10.3.1. death or personal injury resulting from our negligence;

10.3.2. fraud; and/or

10.3.3. any other matter in respect of which we are prohibited under applicable law from limiting or excluding our liability.

10.4. These Terms set out the full extent of our obligations and liabilities in respect of the supply of the Services and our Platform. Except as expressly stated in these Terms, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of the Services and our Platform which might otherwise be implied into, or incorporated in, these Terms whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

10.5. To the maximum extent permitted by applicable law, in no event shall Medimob, its directors, employees, agents, affiliates, partners, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from (a) your use or inability to use our Platform or Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our Platform; or (d) any bugs, viruses, or other harmful code that may be transmitted to or through our Platform by any third party.

10.6. You acknowledge that you are solely responsible for (and that Medimob has no responsibility to you or to any third party for) any breach of your obligations under these Terms and for the consequences (including any loss or damage which Medimob may suffer) of any such breach.

11. INDEMNITY

You agree to indemnify and hold us, our related corporations and our respective directors, officers, employees, agents and representatives, independent contractors, licensees, successors and assigns harmless from and against all claims, losses, expenses, damages and costs (including but not limited to direct, incidental, consequential, exemplary and indirect damages), and reasonable legal fees, resulting from or arising out of your act, default or omission, whether in your use of our Platform, Services, and/or any websites or software in relation thereto or otherwise, and whether in respect of your breach of these Terms or any laws or regulations or otherwise.

12. TERMINATION

12.1. Medimob reserves the right to terminate or suspend your Account and access to our Platform or Services, with or without notice, for any breach of these Terms or any applicable law.

12.2. You may terminate your Account at any time by discontinuing use of our Services and deleting your Account through the Platform, where applicable. Any subscription fees paid are non-refundable except as otherwise stated in these Terms.

12.3. Upon termination of this Agreement for any reason, all licenses and rights granted to you in connection with the Platform shall cease, and you must cease all use of the Platform.

13. SERVICE SPECIFIC TERMS

13.1 Blood Tests

13.1.1. The purchase, activation, and use of any testing Product (the "Service") is strictly limited to individuals aged 18 years or older. By proceeding with the purchase, you confirm that you meet this age requirement.

13.1.2. The individual providing the biological sample for testing must either: (a) Be the registered account holder associated with the test; or (b) Have personally activated the test kit and created an account specifically for that test. Third-party submissions are expressly prohibited.

13.1.3. (a) Our Services are exclusively available for use within the United Kingdom.

(b) We will only dispatch sample collection kits to verified UK addresses.

Were collected within the UK; and
Were posted from within the UK using our approved return methods.
(d) Any attempt to use our Services outside these geographic parameters constitutes a material breach of these Terms.

13.1.4. You may only use Products within the United Kingdom. We will only send sample collection kits to addresses in the United Kingdom and our partner laboratories will only process samples that have been taken and posted in the UK.

13.1.5. (a) The test results and any accompanying interpretation or commentary ("Results") are provided for informational purposes only.

(b) The Results:

May offer general health insights but do not constitute a medical diagnosis;
Should not be relied upon as definitive medical advice;
Are based on the limited information available to us at the time of analysis.

Professional medical evaluation;
Clinical diagnostic services; or
Ongoing care from a qualified healthcare provider.

(d) You expressly acknowledge that certain health conditions may require additional testing or clinical correlation not provided through our Service.

13.1.6. (a) Based on your Results or other provided information, we may recommend:

Additional testing services; and/or
Consultation with your General Practitioner or other healthcare professional.

(b) You accept full responsibility for:

Deciding whether to act on such recommendations;
The timing of any follow-up actions; and
Any consequences of not pursuing recommended follow-up.

Your decisions regarding follow-up care;
Any adverse outcomes resulting from delayed or omitted follow-up; and
The accuracy or appropriateness of any third-party medical services you may engage.

13.1.7. (a) For certain tests, you may elect to receive Results without professional interpretation.

(b) By selecting this option, you affirmatively agree to:

Review all Results personally;
Consult a qualified medical professional regarding any abnormal findings; and
Assume all risks associated with self-interpretation of Results.

Your failure to seek professional medical review;
Any self-diagnosis or self-treatment attempts; or
Health consequences arising from delayed medical consultation.

13.1.8. (a) By using our Services, you expressly consent that your anonymized test results may be processed by:

Artificial Intelligence (AI) models; and
Machine Learning algorithms
for the purposes of:

(i) Assisting medical professionals in result interpretation;

(ii) Identifying critical values requiring urgent attention; and

(iii) Improving overall service quality through data analysis.

(b) All AI processing occurs:

Within our secure, controlled infrastructure;
Using encrypted data transmission; and
In compliance with UK GDPR requirements.

13.1.8. Occasionally, labs cannot process samples due to insufficient volume, clotting, hemolysis, or deterioration. In such cases:

We will send a free replacement kit for self-collection tests.
If you arranged your own phlebotomy, you must repeat the process (at your cost).
You may upgrade to a Medimob home phlebotomist visit (additional fee).
If a second sample fails, you may choose between a clinic visit (extra charge) or a full refund.

(b) Transit Risks:

While we provide prepaid return packaging, you accept that:

(i) Royal Mail/other carriers are independent third parties;

(ii) We cannot guarantee against loss/damage in transit; and

(iii) No refunds or replacements will be provided for samples:

Lost by postal services;
Damaged during transit; or
Delivered outside specified temperature requirements.

13.1.9. Our liability is expressly limited to:

(a) The purchase price of the test; and

(b) Direct damages caused solely by our gross negligence.

We exclude liability for:

Force majeure events;
Third-party service failures (including postal/courier services);
User error in sample collection/storage; and
Consequential damages (including but not limited to medical costs or lost income).

13.1.10. Medimob Screenings provides a digital platform enabling customers to order medical tests online or via telephone. Each test product page clearly specifies the required collection method:

Home Collection Kit: Self-administered sample collection using materials we provide
Clinic Attendance: In-person sample collection at one of our partner clinics
Mobile Phlebotomy: Optional home visit by a qualified phlebotomist
Direct Lab Attendance: Collection performed at designated laboratory facilities

As an online-first service, customers must:

Maintain active internet access
Provide a valid email address for all communications
Acknowledge that we cannot provide results via postal mail or telephone

All test kits requiring activation must be properly registered before sample collection. Failure to activate may result in:

(i) Sample rejection by the laboratory

(ii) Requirement for new sample collection

(iii) Additional charges for replacement kit and processing fees

13.1.11. For self-administered finger-prick tests:

Use only provided collection materials
Strictly follow enclosed instructions
Medimob Screenings disclaims all liability for:

(i) Injuries from improper equipment use

(ii) Results compromised by user error

13.1.12. When attending partner clinics:

Patients must transport unopened collection kits to appointments
Clinic-stocked kits will be noted during booking
Tampering with clinic-use kits voids warranty

13.1.13. For home visits:

Kits remain sealed until professional opening
Patients must verify phlebotomist credentials upon arrival
Our providers maintain current:

(i) Phlebotomy certifications

(ii) Professional indemnity insurance

13.1.14. Prepaid tracked return mailing included

Customers must:

(i) Note tracking numbers for monitoring

(ii) Comply with specified transit timelines

Next-day delivery requirements (when applicable) incur customer-paid fees

13.1.15. Final reports delivered via secure patient portal

Medical interpretations (when included) provided by:

(i) UK-registered physicians

(ii) Independent third-party providers

13.1.16. We reserve the right to contact customers via SMS, email, telephone regarding:

(i) Sample status updates

(ii) Critical result notifications

(iii) Service quality surveys

13.1.16 Product Fulfilment Definition

Service completion occurs when:

Results post to the patient portal
All contracted interpretations are delivered

13.1.17. Customer Responsibility

Users acknowledge:

Sole responsibility for test selection
Requirement to confirm test suitability with:

(i) Personal GP

(ii) Qualified medical professionals

13.1.18. Service Limitations

Medimob Screenings reserves right to decline service when:

(i) Test complexity exceeds our capabilities

(ii) Clinical circumstances warrant NHS/emergency care; or

Recommends traditional healthcare pathways for:

(i) Acute symptoms

(ii) Complex diagnostic needs

13.2. Third-Party GP Services

Medimob does not directly employ or provide medical practitioners.

Any GP consultations, reports, or medical advice ("GP Services") are delivered by:

(i) Fully qualified, independent General Practitioners;

(ii) Engaged as third-party service providers; and

(iii) Invoicing Medimob on a per-consultation basis.

GPs providing services through our platform:

(i) Are not employees, agents, or representatives of Medimob;

(ii) Operate under their own professional registrations (GMC) and indemnity insurance; and

(iii) Maintain full clinical autonomy over all medical decisions.

Any complaints regarding GP Services must be:

(i) Directed to the individual practitioner; and

(ii) Handled under their practice's complaints procedure.

Medimob:

(i) Is not party to any GP-patient relationship;

(ii) Excludes all liability for clinical decisions/advice given; and

(iii) Will not intervene in medico-legal disputes.

Medimob will take reasonable steps to verify that partner GPs:

Hold current GMC registration with a license to practice;
Maintain adequate medical indemnity insurance; and
Have no outstanding fitness-to-practice restrictions.
(Users may request credential verification via [email protected])

GP Services through our platform:

Do not replace NHS emergency care;
May not cover all specialist medical fields; and
Are subject to individual practitioner availability.

By using GP Services and blood test reporting, you consent to:

(i) Necessary medical data being shared with the consulting practitioner; and

(ii) Storage of consultation records as per our Privacy Policy.

Medimob does not warrant that GP Services will:

Result in specific treatment plans; or
Replace in-person clinical assessments where required.

Medimob excludes liability for:

Clinical negligence by third-party GPs;
Delays in obtaining consultations;
Incomplete/inaccurate GP reports; and
User reliance on advice without further medical review.

13.3 Standalone Phlebotomy Services

13.3.1 Service Provision

Medimob Screenings offers standalone phlebotomy services conducted by a third-party network of healthcare professionals registered with the Care Quality Commission (CQC) and holding appropriate professional indemnity insurance. This service involves a home visit by a qualified practitioner (Nurse, Phlebotomist, or Healthcare Assistant) solely for blood sample collection, without inclusion of any blood test package.

13.3.2 Liability & Service Arrangement

Medimob Screenings acts solely as a booking platform and is not liable for any negligence, misconduct, or service delivery issues arising from the phlebotomy procedure.
Phlebotomists are independent practitioners not employed by Medimob Screenings. Any complaints must be directed to the third-party provider, whose details will be disclosed upon request.

13.3.3 Refund Policy

A full refund will be issued only under these conditions:

Postcode Exclusion: If the phlebotomy provider cannot service your postcode or centrifuge facilities are unavailable.
Email refund requests to [email protected].
Medimob will validate the claim with the provider and process refunds within 10 business days(dependent on bank processing times).
Refunds will be issued to the original payment method.
Kit Unavailability: No refund will be granted if the client fails to have the blood collection kit readyat the time of the appointment.
Late Cancellation: Cancellations made <72 hours before the appointment forfeit refund eligibility.

13.3.4 Safety & Hygiene Requirements

The procedure must be performed in a clean, quiet environment. The phlebotomist reserves the right to abort the procedure without refund if:
Hygiene standards are inadequate (e.g., unsanitary surfaces).
Safety hazards exist (e.g., uncontrolled pets, children, or aggressive behavior).
The client is unable to provide valid ID or follow pre-procedure instructions (e.g., fasting requirements).

13.3.5 Additional Scenarios

Missed Appointments: Clients arriving >15 minutes late may be charged a rebooking fee.
Sample Integrity: Medimob is not liable for compromised samples due to improper storage/transport by the client or provider.
Force Majeure: No refunds for cancellations due to extreme weather, strikes, or other uncontrollable events.
Client Health: The phlebotomist may refuse service if the client exhibits signs of infectious illness or intoxication.

13.3.6 Complaints & Disputes

All complaints must be submitted in writing within 7 days of the service. Medimob will facilitate communication with the third-party provider but bears no legal responsibility for resolution.

By booking this service, you acknowledge acceptance of these terms.

13.4 Discount and Promo Code

These terms apply to any promotional codes, discounts, and price match offers made available by Medimob Screenings. By using a discount or submitting a price match request, you agree to the terms outlined below.

13.4.1. Single Use Only:

Only one promo code, discount, or offer can be applied per order. Discounts cannot be combined under any circumstances.

13.4.2 Eligible Products:

Some discounts and promo codes apply only to specific blood test kits. Exclusions will be listed on the offer or product page. Bundles or custom panels may not qualify.

13.4.3 Time-Limited Codes:

Promotional codes with expiry dates must be used before the stated deadline. Expired codes will not be honoured.

13.4.4 Email-Restricted Offers:

Some promo codes are restricted to specific individuals or companies and may only be used with the associated email address. Medimob reserves the right to cancel any order where the email does not match the intended recipient list.

13.4.5 Non-Transferable:

Promo codes and offers are non-transferable and cannot be exchanged for cash or credit.

13.4.6 One-Time Use:

Most promo codes are limited to one use per person unless otherwise stated.

13.4.6 Match & Beat Guarantee:

If you find a competitor’s blood test kit that matches exactly the number and names of biomarkers we test for, Medimob Screenings will not only match the price but beat it with an additional 5% discount.

13.4.6.1 To qualify, you must:

Send an email to [email protected] with a working link to the competitor’s product OR a screenshot of an official quote or invoice (within the last 30 days)
The proof must clearly include the name of the provider, a full list of biomarkers (with complete names), and the total price (including VAT, if applicable).

13.4.5.2. Terms:

The competitor’s product must include the same biomarkers tested in the Medimob kit.
The competitor must be a UK-registered provider offering blood testing services.
The price match is not available on top of other discounts or offers.
Medimob reserves the right to verify and validate the request before applying the offer.
We may take up to 3 business days to respond to a price match request.

14. OTHER IMPORTANT TERMS

14.1. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or obligations under these Terms.

14.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

14.3. No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.

14.4. These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.

14.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

14.6. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

14.7. These Terms, its subject matter and its formation, and any other disputes or claims in connection therewith, are governed by the law of England and Wales. In the event of any such disputes or claims in connection with these Terms, you agree to first engage in good faith discussions with us to resolve such dispute or claim. If such dispute or claim is not resolved within sixty (60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

14.8. Medimob uses Stripe, Inc. (“Stripe”) as its third-party payment processor for handling all payments made on the Platform. Stripe's terms and conditions and privacy policy apply to any payment transaction carried out using their services. By initiating a payment, you agree to comply with all applicable Stripe policies, including those governing payment authorizations, refunds, and chargebacks.

14.9. All payments, including subscription fees, service fees, and any other charges, will be processed through Stripe and are subject to transaction fees, processing fees, or other charges imposed by Stripe. These fees will be disclosed before completion of the transaction and are non-refundable, except as explicitly permitted by Medimob’s refund policies or under applicable laws.

14.10. By submitting payment information through the Platform, you authorize Medimob and Stripe to process payments in accordance with your selected payment method. You consent to Medimob and Stripe storing and managing your payment information for future transactions, subject to Stripe’s terms and privacy practices.

14.11. Refunds are only issued in accordance with Medimob’s refund policy, as specified in these Terms. Any disputes regarding payments, refunds, or chargebacks must first be raised with Medimob, who will attempt to resolve the issue. For disputes arising directly from Stripe's processing policies or platform errors, you may be required to resolve the issue directly with Stripe.

14.12. While Medimob strives to provide secure payment options, it is not liable for any unauthorised access or use of payment information. Stripe handles all payment processing and related security, and users are encouraged to review Stripe’s security measures. Medimob is not responsible for any data breaches, unauthorised charges, or fraudulent activity within Stripe’s system but will assist in facilitating a resolution to the extent possible.

14.13. All transactions are processed in GBP (or another designated currency as may be specified), and any currency conversion fees incurred by users are their responsibility. Stripe may also impose currency conversion charges for international transactions, which are also the responsibility of the Client.

14.14. Medimob reserves the right to modify, suspend, or discontinue payment processing services at any time, including the use of Stripe or any other third-party provider. Notice of such changes will be given to users, and they may continue to use the Platform under updated payment arrangements or cancel their subscription if they choose.

15. MEDICAL QUESTIONNAIRE & DATA USAGE POLICY

15.1 Medical Questionnaire Purpose & Content

To ensure optimal service delivery, customers may complete a voluntary medical questionnaire within their Medimob Screenings account. This confidential form collects relevant health information including medical history, lifestyle factors, familial health patterns, and gender-specific details. Customers may optionally disclose current symptoms or other health considerations they believe pertinent to their ordered tests, either during initial purchase or test activation.

15.2 Voluntary Nature of Disclosure

While questionnaire completion remains optional, providing this information enables our medical team to deliver more nuanced, personalized interpretations of your test results. The absence of such data may limit the clinical insights we can provide regarding your reported biomarkers.

15.3 Data Usage & Sharing Protocols

All collected health information, including questionnaire responses and test results, will be processed strictly for purposes related to your purchased services. By proceeding with an order, you explicitly consent to necessary data sharing with:

Our partner clinics and laboratories (including those potentially located outside the EU)
Authorized employees and agents involved in sample processing and analysis
Third-party service providers bound by confidentiality agreements for business analysis, product development, and legitimate marketing activities

We maintain strict prohibitions against:

Selling personal data to external marketers
Permitting third-party direct marketing using your information

Anonymized data may be utilized for scientific research, clinical studies, or aggregate medical analysis. In compliance with the Health Protection (Notification) Regulations 2010, we are legally obligated to report positive results for notifiable diseases (including but not limited to hepatitis, COVID-19, measles, tuberculosis) to Public Health England and relevant health protection teams.

15.4 Healthcare Provider Communications

No personal health information will be disclosed to your general practitioner or other third parties except as specified in Section 3.3. Customers retain full control over whether to share their Medimob Screenings results with their regular healthcare providers.

15.5 Privacy Policy Governance

All personal data handling adheres to our comprehensive Privacy Policy, which outlines:

Data protection measures
Individual rights under GDPR
Retention periods
Security protocols

Customers are strongly encouraged to review this policy prior to service use, as it constitutes an integral component of our contractual terms.

16. CONTRACT FORMATION AND TERMS OF PURCHASE

16.1 Order Process & Customer Verification

Our online ordering system guides customers through a structured purchasing workflow with multiple verification checkpoints. You bear responsibility for reviewing all order details - including test selection, personal information, and shipping preferences - before final submission. The interface provides clear opportunities to correct errors at each stage prior to payment authorization.

16.2 Contract Execution & Payment Terms

A legally binding agreement ("Contract") between Medimob Screenings and the customer is established only upon fulfillment of these sequential conditions:

Complete payment processing (cleared funds verified)
Electronic transmission of our Order Acceptance Confirmation
The Contract's effective date corresponds to the timestamp of our Acceptance Confirmation dispatch. We reserve the right to withhold confirmation pending:
Payment verification
Fraud screening
Product availability confirmation

16.3 Test Validity Period

Purchased tests remain valid for 120 calendar days from the original order date ("Validity Period"). This timeframe encompasses:

Kit dispatch logistics (see Section 7)
Sample collection window
Laboratory submission deadline
Expired tests (unused beyond the Validity Period) become void without entitlement to refunds or extensions, except where prohibited by consumer protection laws.

16.4 Service Contingencies & Refund Protocol

In exceptional circumstances where ordered tests cannot be performed (including but not limited to reagent shortages or laboratory service interruptions), we will:

Issue immediate notification via registered contact methods
Withhold Acceptance Confirmation if intervention occurs pre-contract
Process full refunds within 10 Working Days for paid orders
"Working Day" expressly excludes weekends and UK public holidays per standard banking conventions.

16.5 Informed Consent Declaration

By proceeding with test activation and sample submission, you provide explicit consent for:

Medimob Screenings and its designated laboratory partners to conduct all ordered analyses
Necessary biological sample handling as required for diagnostic processing
Associated data processing per our Privacy Policy (Section 3)
This consent remains valid for the duration required to complete testing protocols and generate verified results.

17. PAYMENT TERMS AND METHODS

17.1 Accepted Payment Options

Medimob Screenings accepts payment through the following secure methods:

Major debit/credit cards (Visa, Mastercard, American Express)
Digital wallets (Apple Pay, Google Pay)
Bank transfers (for corporate/bulk orders)
Other payment solutions as displayed during checkout

All transactions are processed through PCI-DSS compliant payment gateways with end-to-end encryption. The available payment options will be clearly displayed during the checkout process, and may be updated periodically to reflect new payment technologies.

17.2 Payment Security & Verification

We implement rigorous fraud prevention measures including:

3D Secure authentication for card payments
Address Verification System (AVS) checks
Real-time transaction monitoring
Customers may be required to provide additional verification for high-value orders or unusual purchasing patterns.

17.3 Currency & Pricing

All transactions are processed in GBP (£). International cards may be subject to exchange rate fees determined by your card issuer. The displayed price at checkout constitutes the final amount to be charged, inclusive of VAT where applicable.

17.4 Payment Authorisation

By submitting payment details, you:

Confirm you are the authorized cardholder/account owner
Authorize Medimob Screenings to charge the full order amount
Acknowledge that failed payments may result in order cancellation

17.5 Receipts & Records

An electronic receipt will be automatically generated upon successful payment and included in your order confirmation email. Customers are responsible for maintaining their own records of transactions.

18. PRICING & DELIVERY CHARGES

18.1 Product Pricing

All prices displayed on our website reflect the current cost at the time of order submission. We regularly review and update our pricing to remain competitive while maintaining the highest quality standards. The price confirmed during checkout is guaranteed for your order, regardless of subsequent price fluctuations.

18.2 Additional Service Fees

Your total cost may include supplementary charges for:

Phlebotomy services (clinic or home visits)
Priority sample processing
Enhanced result interpretation services
All optional extras are:
Clearly itemized during checkout
Priced transparently before payment authorization
Subject to the same terms as base products

18.3 Special Delivery Requirements

While we provide standard prepaid return postage, customers opting for:

Recorded delivery
Guaranteed next-day return shipping
will bear these additional costs directly. We strongly recommend retaining proof of postage for all sample returns.

18.4 Price Protection Guarantee

Once your order is confirmed:

The total price is locked in
Subsequent website price changes won't affect confirmed orders
You're protected against temporary promotions or seasonal adjustments

19. DISPATCH & DELIVERY

19.1. After your payment has been processed and you have received an Order Confirmation email, we will process your order within 2 working days (a "Working Day" being any day other than a Saturday, Sunday, or UK public holiday). Upon processing, we will dispatch your sample collection kit (if required) via your chosen delivery method.Your kit should arrive within 7 Working Days from the order date, though this timeframe is not guaranteed.

19.2. Once your order is processed, we will send a confirmation email containing important test-related information. You are responsible for reading and understanding these details before proceeding with sample collection. Medimob is not liable if you fail to follow the instructions provided in this email.

19.3. If your test requires attendance at a partner clinic, the sample collection kit will be mailed to you, and you must bring it unopened to your appointment. The contents are strictly for use by trained phlebotomists—do not handle or remove them. Some clinics stock kits on-site; if you choose such a clinic, we will notify you, and no kit will be mailed.

19.4. Delivery is considered complete upon our first attempt to deliver the kit to the address you provided. From that point, you assume responsibility for the kit and sample until they reach our laboratory for analysis.

19.5. If the kit is lost or damaged, a replacement will be sent upon payment of a £6 (VAT-included) fee. However, if the kit arrives damaged, we will provide a free replacement upon notification.

20. SAMPLES & TEST RESULTS

20.1. Any sample (including blood, tissue, bodily fluid, or other biological material) sent to our laboratories will be analysed only for the specific test(s) you have ordered.

20.2. Certain tests require fasting, avoiding alcohol, collecting samples at specific times, or other preparations. If your test has special requirements, we will provide clear instructions. You must follow these carefully to ensure accurate results. Medimob is not responsible for compromised results due to failure to follow instructions.

20.3. Some tests allow self-collection using the provided kit—these are clearly marked on our website. Follow the enclosed instructions and return your sample on the same day using the prepaid envelope.

20.4. For tests requiring a venous blood draw, you may:

Arrange your own phlebotomy (at your cost),
Visit a Medimob partner clinic, or
Book a home phlebotomy visit (additional fees apply).

20.5. A limited number of tests require direct lab visits due to sample stability—these are noted on our website.

20.6. If you choose a partner clinic or home visit, we will send a collection kit for the phlebotomist.

20.7. You must return the sample on the same day (or the next day for late appointments, storing it cool overnight). If you arrange your own phlebotomist, Medimob is not liable for their service quality.

20.8. Attend phlebotomy appointments on time. Late arrivals, no-shows, or last-minute cancellations may incur rebooking fees.

20.9. Home phlebotomy visits cannot be canceled without charge. Rescheduling requires at least 72 hours' notice. If you miss the appointment, you will be liable for cancellation/rebooking fees.

20.10. The phlebotomy service will contact you within 48 hours to schedule a visit—though this is not guaranteed due to availability, test timing requirements, or your schedule.

20.11. Samples must be returned on the same day (or next day for late home visits) using the prepaid envelope to ensure next-day lab delivery. Delays may degrade samples, affecting results. Medimob is not responsible for compromised results due to postal delays or lost samples. If your postal service does not guarantee next-day delivery, we recommend using a paid next-day service (at your cost).

20.12. Log into your Medimob account to confirm when your sample was taken. This helps us track your order and deliver results promptly.

21. OUR LIABILITY

The products and services you purchase from Medimob are strictly for private, non-commercial use. We are not liable for any:

Loss of profit,
Loss of business or revenue,
Business interruption, or
Loss of business opportunity.

21.2. Our total liability to you under any contract is limited to the total amount you paid for the products and services in question. We are not liable for any costs, losses, delays, inconvenience, or damages resulting from:

Loss, delay, or damage to your sample in transit to the laboratory.
The laboratory’s inability to test your sample for any reason.
Injury, damage, or loss from using finger-prick lancets, unless the lancet is proven defective.
Injury, damage, or loss from handling a sample collection kit meant only for qualified phlebotomists.
Injury, damage, or loss caused by:

a) A phlebotomist not referred by Medimob, or

b) Using non-Medimob equipment or collection components.

c) Delays in receiving test results beyond the stated turnaround time.

d) Failure to follow instructions (e.g., fasting requirements, sample collection procedures).

e) Failure to seek medical advice if we recommend it based on your results.

f) Failure to consult a doctor if you opt for express results without medical review.

g) Failure to send samples within the Validity Period.

h) Missed phlebotomy appointments or failure to bring your sample kit.

i) Loss or damage that was not foreseeable.

j) Events Outside Our Control (see clause 22).

21.3. Foreseeable Losses

If we breach these terms, we are only responsible for foreseeable losses resulting from our negligence or failure. A loss is foreseeable if:

It is an obvious consequence of our breach, or
It was reasonably expected by both parties when entering the contract.

21.5. Your Responsibility

You must ensure that:

Samples are collected correctly, and
Sent to the laboratory within the Validity Period.

21.6. Exceptions to Liability Limitations

Nothing in these terms excludes or limits our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory rights under:
Section 12 of the Sale of Goods Act 1979 (title and quiet possession), as amended by the Consumer Rights Act 2015.
Breach of implied terms under Sections 9-11 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose, and samples).
Defective products under the Consumer Protection Act 1987.

22. EVENTS OUTSIDE OUR CONTROL

22.1. Definition and non-liability

We will not be held liable or responsible for any failure or delay in fulfilling our obligations under this contract if caused by an Event Outside Our Control—meaning any unforeseeable circumstance beyond our reasonable influence, including but not limited to:

Natural disasters (e.g., floods, earthquakes),
Extreme weather conditions,
War, terrorism, or civil unrest,
Government actions or restrictions,
Pandemics or public health emergencies,
Strikes or labor disputes,
Major utility failures,
Disruptions in transportation or supply chains.

22.2. Our actions in case of an event outside our control

If such an event occurs and impacts our ability to fulfill our obligations:

We will notify you promptly to inform you of the situation.
Our contractual obligations will be temporarily suspended, and any deadlines extended for the duration of the disruption.
If the event affects delivery of testing kits, we will reschedule delivery once normal operations resume.

22.3. Your right to cancel

If the Event Outside Our Control persists for more than 30 days, you may cancel the affected contract. To do so:

Contact our customer service team.
Upon cancellation, you will receive a full refund of all amounts paid under the contract.